1. Introduction
This policy explains how Localrent collects, uses, stores, protects, and shares personal information when you browse the platform, create an account, contact a rental company, or make a booking.
2. Information we may collect
Account information
We may collect your name, email address, telephone number, preferred language, user role, account status, and profile information.
Booking information
We process pickup and return dates and locations, the selected vehicle, price, booking status, special requests, and other information needed to manage a booking.
Messages and documents
Conversations, offers, attachments, and documents you share may be stored to facilitate rentals, support, security, and dispute handling. Please avoid sending information that is not necessary.
Technical information
We may record IP addresses, browser and device types, viewed pages, login times, activity logs, and information required for security and diagnostics.
Notification information
If notifications are enabled, we may store a device identifier, platform, notification token, device name, application version, and last active date.
3. How we use information
- Create, secure, and administer accounts.
- Support vehicle discovery and manage enquiries and bookings.
- Enable communication between customers and rental companies.
- Send notifications concerning messages, bookings, and enabled services.
- Prevent fraud, abuse, and unauthorized access.
- Provide support and handle complaints or disputes.
- Improve performance, reliability, and user experience.
- Meet applicable legal obligations.
4. How information is shared
Information required for a booking or conversation may be shared with the relevant rental company. We may also use technical service providers for hosting, communications, notifications, or security to the extent required to operate the service.
We do not sell personal information. We may disclose information when required by law, to protect users and legal rights, or as part of a legitimate business restructuring.
5. Payments
Where payment services are used, certain information may be processed directly by the relevant payment provider. Localrent should not receive or retain complete payment card details where payment is managed by an external provider.
6. Cookies and local storage
We use cookies or similar technologies to maintain sessions, remember language preferences, protect forms, retain certain selections, and ensure the platform functions correctly.
7. Reasons for processing
Depending on the context, information is processed to provide a requested service, meet a legal obligation, support legitimate security and improvement interests, or with your consent where required, including for certain notifications.
8. Retention
We retain information only for as long as reasonably necessary for the purposes described, account and booking administration, security, dispute resolution, and legal obligations. Retention periods may vary according to the information and context.
9. Security
We apply reasonable technical and organizational safeguards. No system is entirely risk-free, so you should also protect your password and avoid sharing sensitive information unnecessarily.
10. Your rights and choices
Depending on applicable law, you may request access to, correction, updating, or deletion of certain information, object to certain processing, or withdraw consent. Some records may need to be retained for legal, security, or dispute-resolution reasons.
You can disable notifications through your device or browser and manage certain preferences through your account.
11. Children's information
The platform is not intended for people who do not meet the applicable age requirements for creating an account or renting a vehicle. We do not knowingly seek to collect their information without appropriate authorization.
12. Third-party links and services
The platform may link to third-party websites or services. Their privacy practices are governed by their own policies.
13. International processing
Some technical providers may process information from other countries. Where applicable, we seek to use appropriate safeguards in accordance with relevant requirements.
14. Changes to this policy
We may update this policy to reflect changes to the service, our practices, or applicable requirements. The version published on this page is the current version.
15. Contact us
To exercise your rights or ask a privacy question, use the Localrent Contact page and include the email address associated with your account.